Policies

POLICIES

Applies to all US and International orders

NO CANCELLATIONS.
NO EXCHANGES.
NO REFUNDS.
NO RETURNS.

Due to the custom nature of the items sold, all orders are non-returnable and non-refundable. Please ask for specifics, more pictures or further information before you commit to buy an item. Being handcrafted, tremendous time is dedicated to each and every creation that comes from our workshop. We would love to discuss with you any items you have interest in PRIOR to the sale.

Items are wrapped for shipping very carefully. If something arrives broken, please message us immediately so that we can discuss the issue with you. We will work with you to make it right.

We reserve the right to make minor changes to design or materials, based on availability by our distributors, or due to manufacturing necessity. We will make every effort to make sure you receive the highest quality items we can find.

All items have been created in a smoke-free, cat-free environment.

PAYMENT POLICY

Payment includes Visa, Mastercard, American Express and Discover. Depending on the online portal, other options (ie. Paypal, Google Pay, etc.) may also be available.

For highly customized orders, please message us and we will put a reserved listing up for your custom work if your item does not fit into our regular catalog.

Note to Ohio residents: There is sales tax added to every order.

SHIPPING POLICY

Please see the shipping page for specifics, including days that we ship and to which locations we are not currently selling to.

WHOLESALE ACCOUNTS/RETAIL DISCOUNTS

Discounts:
Due to the time put into each and every item, discounts will be noted in the item descriptions. No other discounts apply.

Wholesale:
Please contact us for wholesale accounts.

PRIVACY POLICY –
 
We  DO NOT SELL OR LEASE your information. Anything you send us, including your shipping information, is solely used to process your order and then privately stored for any (hopefully never) audit purposes. Please know we understand what it is to feel violated by having your personal information stolen and used unscrupulously, and we make it our utmost promise to protect any information you may give us. Thank you for your trust.


********************
Now that all the legal stuff is out of the way, here is why things are the way they are.

Since places like Etsy and ebay began allowing the selling of cheap, mass manufactured items from China, people have asked me why our prices don't match these imports.

The long and short of it is that I personally build everything I sell, from miniature furniture to every single home good, and the dolls are all one of a kind, hand sculpted, painted and costumed by myself also. I am not a reseller nor am I an importer. I am a furniture designer, décor creator and doll artist.

What we do offer above everyone else is quality. I also offer customization, so if you have something special in mind, send me a message! I love custom orders, and I love to talk to clients about their dream pieces.

Just remember - you are getting what you pay for. You are getting a piece that was made by hand, painted with American-made lead free paint, with items sourced in America, and was made special for someone as special as you!


Email us here if you have any questions or concerns. Thanks for stopping by!

Tammie